Refund policy

At Revelbee, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to make the process as smooth as possible.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of the purchase date. Please note that we do not cover the cost of return shipping unless the item received is incorrect or damaged.

How to Return Items

To return an item, please follow these steps:

1. Contact our customer service team at service@revelbee.com to initiate the return process. Please provide your order number, item(s) you wish to return, and the reason for the return.
2. Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
3. Securely package the item in its original packaging, along with any accessories, tags, and documentation that came with it. Ensure that the Return Authorization Number is clearly indicated on the package.
4. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

Processing Your Return

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the item is approved, we will process your refund or exchange within 5 business days. Refunds will be issued to the original method of payment. Please note that shipping charges are non-refundable.

Exceptions

If the item you received is incorrect or damaged, please contact our customer service team immediately at service@revelbee.com. We will provide you with a prepaid return shipping label and ensure that the correct item or a replacement is sent to you as soon as possible.

Contact Us

If you have any questions about our return policy or need assistance with your return, please do not hesitate to contact us at service@revelbee.com. Our customer service team is here to help and ensure that your shopping experience with Revelbee is a positive one.

Thank you for shopping with Revelbee. We appreciate your business and are committed to providing you with the best products and service.